Refund policy

Every blanket at The Favorite Spot is made to order, so we handle returns a little differently from a regular store. If something arrives damaged, defective or not as ordered, we make it right at no cost to you.

Last updated: October 17, 2026

Damaged, defective or incorrect items

If your order arrives damaged, has a printing or manufacturing defect, or is not what you ordered, email us at contact@thefavoritespot.com within 30 days of delivery. Please include your order number and clear photos of the item and, if relevant, the packaging.

Once we have confirmed the issue, we will send a free replacement or refund the full purchase price including shipping, whichever you prefer. You do not need to return the item.

Changing or cancelling an order

Because production starts quickly, we can only change or cancel an order if it has not yet gone into production. Email us as soon as possible, ideally within 24 hours of placing your order, with your order number. If production has already started, the order can no longer be cancelled.

Change of mind and wrong size

Since each blanket is printed especially for you, we cannot accept returns or exchanges for a change of mind, a different color preference or an incorrect size choice. Please check the size guide on each product page before ordering. Personalized blankets (with a name, date, monogram or photo) cannot be returned or exchanged unless they are defective or damaged.

Right of withdrawal for customers in the European Union

If you live in the EU, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right does not apply to personalized blankets, which are made to your specifications.

To withdraw, email us at contact@thefavoritespot.com with your order number and a clear statement that you wish to withdraw. Please do not send anything back before we have sent you return instructions. You pay the cost of returning the item. We refund the purchase price, including standard delivery costs, within 14 days after we receive the item back or receive proof that you have sent it, whichever is earlier. The item must be unused and in the condition you received it.

What is not a defect

Each blanket is printed and sewn individually. Small differences are normal and are not defects: a size variation of up to 3 inches (about 7.5 cm) in length or width, and slight color differences between your screen and the printed fabric.

How refunds are paid

Refunds go back to your original payment method. After we approve a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer.